Refund policy

To start a return, you can contact us at daniegabboprova01@gmail.com. Please note that returns will need to be sent to the specific regional logistics warehouse address provided by our customer support team upon authorization. Please do not send items back to the address listed on your original shipping label, as returns cannot be processed there.

Items sent back to us without first requesting a return or expressing your right to withdraw will not be accepted. You can always contact us for any return question at daniegabboprova01@gmail.com.

If your merchandise is being shipped into or within the European Union, you have the right to cancel or return your order within 14 days from the day you, or a third party indicated by you, receive the delivery of the goods (or the last item of your order).

To exercise this right, you must unequivocally inform us of your decision to withdraw before the 14-day period expires. You can do this by contacting us at daniegabboprova01@gmail.com.

To be eligible for a full refund, the item should be returned in its original condition. However, you have the right to inspect and try the product to establish its nature, characteristics, and functioning, just as you would in a physical store. You may be held liable for any diminished value of the goods resulting from handling them beyond what is necessary for this purpose. You will also need the receipt or proof of purchase.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you will be automatically refunded on your original payment method within 14 days from the day we receive your returned item (or from the day you provide proof of having sent the item back, whichever is earlier).

Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 14 days have passed since we’ve approved your return, please contact us at daniegabboprova01@gmail.com.

If your return request is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products) once their protective seal is broken. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.